ExpertCare™ Service Plans

Dedication beyond delivery

Why choose ExpertCare?

Peace of mind

Patients rely on you to provide lifesaving care. You can rely on the ExpertCare Service team to take the worry out of preventive device maintenance. Trust our Field Service Technicians to keep your equipment reliably maintained and in proper working condition.

Unparalleled service

With our ExpertCare service plans, you benefit from:

  • Complimentary loans to minimise downtime
  • Accidental damage coverage with Worry-free service plan
  • Expert troubleshooting
  • ISO-certified service depot
  • Rigorous equipment recertification
  • ZOLL®-certified parts
  • 24-hour technical support

Experts you can trust

Our technicians serve with integrity and aim to exceed expectations. ZOLL Field Service Technicians – many of whom are former EMS professionals – understand your needs. They know your equipment best and are the only ones authorised by ZOLL to service it.

A variety of options

Whether you choose our most comprehensive Worry-Free service plan or one that empowers your hospital biomed team to service ZOLL equipment, your investment will provide a maximum benefit while meeting your organisation's needs and budget.

“ZOLL’s Field Service Team has been responsive to our every request and has worked tirelessly to ensure that our equipment is maintained with little to no downtime. We would recommend their Field Service Programme to anyone.”

Bill Mergendahl, Chief Executive Officer, Pro EMS, Cambridge, Massachusetts

Worry-Free

Top-tier service designed for customers who want the maximum coverage for their ZOLL device, including accidental damage and battery replacement.

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Precision

Designed for customers who want annual preventive maintenance combined with coverage for repairs from normal wear and tear.

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Preventive Maintenance

Designed for customers who want to stay current on the maintenance and recertification of their devices with annual preventive maintenance.

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Basic

Designed for customers whose biomedical engineering team performs preventive maintenance but who would still like product protection if repairs are needed.

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Biomed Partnership Plans for Hospital

Provides biomedical professionals with greater autonomy in servicing their ZOLL equipment. Your biomedical team is responsible for all repairs and troubleshooting, while our ZOLL team will perform on-site annual preventive maintenance.

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Find your service programme

From on-site field service, repairs and preventive maintenance to service plans developed uniquely for hospital biomeds, we offer service plans that meet a variety of needs and help keep your devices in top working order.

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