ExpertCare

Dedication Beyond Delivery

Trust your equipment to the people who know it best

Patient care is your utmost priority, so it's essential for us to ensure that your lifesaving equipment is ready — every time it’s needed. That's why we offer ExpertCare^™ Services by ZOLL^® — the ultimate service plan.

Why ExpertCare?

Industry-leading products and service with integrity
Unparalleled service to keep your equipment operating at its optimal level
As the manufacturer, we are experts at troubleshooting and carry only ZOLL-certified parts
Technical support available 24 hours a day
Complimentary loaner program to minimize downtime

Our commitment to service and support extends well beyond equipment delivery

ZOLL field technicians are dedicated to providing the highest-quality customer service in the industry and are experts on the operation of every piece of ZOLL equipment.

“ZOLL's Field Service Team has been responsive to our every request and have worked tirelessly to ensure that our equipment is maintained with little to no downtime. We would recommend their Field Service Program to anyone.”
Bill Mergendahl, Chief Executive Officer, Pro EMS, Cambridge, MA

ZOLL Service Depot

Located at our headquarters in Chelmsford, MA, our ISO-certified service depot performs repairs and preventive maintenance for all ZOLL devices.

A systematic approach

All serviced devices undergo a rigorous and systematic recertification process prior to their return.

A minimum of three ZOLL certified service technicians examine each device.
Your device is systematically inspected, evaluated, repaired, and tested in an ESD-safe environment.
Ultimately, your device is recertified to factory specifications and returned to you.

We offer a variety of service contract options to suit your needs and your budget.

PM Only	Basic	Precision	Worry-Free
ExpertCare Service Plans for X Series^®
Annual on-site preventive maintenance* 24/7 technical phone support General software updates Minimum service fee waived	Discounts on accessories, cables, and additional batteries Parts/labor on repairs for normal wear and tear Free loaner during repairs 24/7 technical phone support General software updates Minimum service fee waived	Annual on-site preventive maintenance* Free loaner during repairs Discounts on accessories, cables, additional batteries, and parameter upgrades 24/7 technical phone support General software updates ECG 12-lead cable replacement*** General software updates Available on-site option*	Accidental damage coverage** Annual on-site preventive maintenance* Battery replacement (upon end of life) ECG 12-lead cable replacement*** 24/7 technical phone support Discounts on accessories, cables, additional batteries, and parameter upgrades Parts/labor: Repairs for normal wear and tear Available on-site option*

*Dependent on geographical location.
**Excludes catastrophic damage/beyond repair.
***Upon failure (excluding physical damage).

PM	Precision	Worry-Free
ExpertCare Service Plans for Ventilators
Annual on-site preventive maintenance* Free loaner during repairs Minimum service fee waived Shipping fee waived** General software updates at time of PM 24/7 technical phone support	Annual on-site preventive maintenance* Free loaner during repairs Minimum service fee waived Shipping fee waived General software updates at time of PM 24/7 technical phone support Parts/labor: Repairs for normal wear and tear Available on-site option	Includes the Precision plan coverage plus: Accidental damage coverage* Battery replacement Discount on new feature enhancement upgrade Software updates outside of PM** Available on-site option

*Battery replacement included at 4-year PM, when PM or Precision plan is purchased for 4 or 5 years at time of sale. Dependent on geographic location.
**Refers to shipping costs for PM device only.
***Excludes catastrophic damage or damage beyond repair.
****Requires a calibration/calibration check and reset of calibration due date.

Interested in learning more about our ExpertCare Service Plans?

[email protected]
Call us: 800.348.9011