ExpertCare™ Biomedical Technical Training Programmes

Dedication beyond delivery

Why choose ExpertCare Technical Training Programmes?

Expert teaching

Ensure that your biomedical professionals know how to properly maintain and service ZOLL® equipment. Our ExpertCare Technical Training team offers a variety of classes to help keep your equipment working properly.

Options that work for you

Choose from a variety of programmes, including hands-on learning and virtual training sessions. Your team receives training directly from ZOLL in the format that works best for you.

Comprehensive training

Training covers a wide array of topics, including:

  • Basic repair and disassembly (in-person classes only)
  • Battery management
  • Data, configuration, and software
  • Device operation and functionality
  • Functionality and overview of monitoring parameters
  • Preventive maintenance procedures
  • Troubleshooting

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E-Learning Courses

Help your team learn more about the preventive maintenance process with our intuitive, web-based learning platform. E-learning courses allow your team to train on their own schedule with direct access to ZOLL instructors via email. Subscriptions are purchased in two-year increments. For more information, contact our technical training team.

Virtual offerings

Remote learning (four hours)
Up to six attendees

Provide exclusive training for your team of biomedical professionals. An experienced instructor explains the fundamentals of device maintenance. Your team has time to ask questions and practice the preventive maintenance procedure.

Supported platforms: Zoom and Microsoft Teams

For more information, please email our technical training group at [email protected].


Class Type Product Covered Class Dates Cost  

Biomed training

R Series®

 12 September 2024, 1:00–4:00 pm EST $330 Register
2 October 2024, 1:00–4:00 pm EST Register
7 November 2024, 1:00–4:00 pm EST Register
4 December 2024, 1:00–4:00 pm EST Register

X Series®

 3 October 2024, 1:00–4:00 pm EST $330 Register
5 December 2024, 1:00–4:00 pm EST Register

ZOLL AED 3®, AED Pro®, AED Plus®

 Dates coming soon

Live webinars (three hours)
Unlimited attendees

Live webinars cover the same material as our remote learning classes, but they are open to biomedical professionals from multiple ZOLL customer sites. Webinars are ideal if you have fewer biomedical professionals and do not require a dedicated training class for your team.

Live webinars are offered bi-monthly via Zoom.

For additional questions, please email our technical training group at [email protected].

Class Type Product Offered  

Biomed training (four hours)

R Series
X Series
Propaq® MD
ZOLL AED 3
AED Pro
AED Plus

Register

In-person offerings
Up to 10 students

Classes hosted at our ZOLL corporate office

During this two-day course, an experienced instructor guides you through the preventive maintenance process, the fundamentals of device troubleshooting and basic repair.

Attendees are responsible for their own accommodation, meals and travel expenses. Lunch is included and will be provided during training. For additional questions, please email our technical training group at [email protected].

Class Type Products Covered Class Dates Cost  
Biomed training (two days) R Series 15–16 October 2024 $1,185 Register
Biomed training (two days) X Series
Propaq MD 		17–18 October 2024 $1,185 Register
Military only
Biomed training (two days) 		Ventilator
Aspirator 		8–9 October 2024 $1,185 Register
Biomed training (four days) R Series
X Series 		15–18 October 2024 $1,315 Register

Classes hosted at customer sites

During this two-day course, an experienced instructor visits your site and guides your team through the preventive maintenance process, the fundamentals of device troubleshooting and basic repair.

You may customise the learning objectives of these classes to suit your organisational needs. For more information and pricing, please email our technical training group at [email protected].

Class Type Product Covered  
Biomed training (two days) R Series Register
Biomed training (two days) X Series Register
Biomed training (four days) R Series
X Series 		Register

Biomedical Technical Training Courses currently available from ZOLL:
 In-person offerings Virtual offerings
Biomed Training at ZOLL Corporate Office* Biomed Training at Customer Site* Regional Technical Training (Sites Vary) Remote Learning Webinars E-learning Subscription
Intended Audience:
Biomedical professionals who work with ZOLL products		 ■ ■ ■ ■ ■ ■
ZOLL provides:
  • Test equipment
  • Devices
  • Documentation
  • Lunch
 ■ ■ ■      
Attendees are responsible for their own accommodation, meals outside of class time and travel expenses ■ ■ ■      
Technical training topics  
Basic repair ■ ■        
Disassembly ■ ■        
Device operation and functionality ■ ■ ■ ■ ■ ■
Data logs ■ ■ ■ ■ ■ ■
Preventive maintenance procedures ■ ■ ■ ■ ■ ■
Battery management ■ ■ ■ ■ ■ ■
Configuration ■ ■ ■ ■ ■ ■
Software updates ■ ■ ■ ■ ■ ■
Overview of ZOLL service and support ■ ■ ■ ■ ■ ■
Overview of monitoring parameters ■ ■ ■ ■ ■ ■
Troubleshooting ■ ■ ■ ■ ■ ■
Access to E-learning ■ ■ ■ ■ ■ ■
Training certificate provided ■ ■ ■ ■ ■ ■


*These programmes provide a comprehensive overview of ZOLL products, with an emphasis on preventive maintenance and basic repair.

Find your service programme

From experiential, hands-on learning programmes to virtual training opportunities, we ensure that your team receive the training they need. Find out how ZOLL can support your team.

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