Technical Support

Our customers deserve top-quality, timely support whenever and wherever it's needed. We are proud to provide world-class service and support around the globe.

We know the importance of providing quality and timely service to customers. Our knowledgeable, extensively trained service representatives understand what it takes to make our customers feel valued and important.

Open a Technical Service Request

Technical Support

Self-service

zoll.com/ExpertCareSupport


Live Support

By phone:
U.S.*: 800-348-9011, Option 4
Press 1: Clinical questions
Press 2: Professional defibrillator support and service parts
Press 3: AED (public service and AED products) support and service parts
Press 4: AutoPulse® support and service parts
Press 5: Ventilator and aspirator support and service parts
Monday to Friday: 8:30 am to 6:00 pm ET

Canada*: 866-442-1011
Monday to Friday: 8:30 am to 5:30 pm ET
Email: canadatechsupport@zoll.com

* On-call support available after hours

International: +1 (866) 442-1011
Monday to Friday: 8:30 am to 5:30 pm ET
Email: intlservice@zoll.com
Contact the nearest regional office


U.S. Field Service Map

Find your Field Service Manager by state


Technical Training

Find upcoming classes or request biomed technical training.

Service Parts, Upgrades and Supplies

Service Parts

X Series®, R Series®, AutoPulse®, AEDs, Propaq®, Z Vent®
Phone: 800-348-9011, Option 4 (U.S.)
Phone: 866-442-1011 (Canada)


Accessories, Cables, Consumables

Professional defibrillator, AED (public service and AED products), AutoPulse, ventilator and aspirator
In the U.S.:
Visit the ZOLL Web Store to purchase electrodes, batteries, accessories and disposables.
Phone: 800-348-9011, Option 2


Upgrades

Email: serviceupgrades@zoll.com

Outside U.S.: Contact your local ZOLL office or authorised distributor


Product Manuals

Access and download ZOLL product manuals such as operator guides, physician guides, and product inserts.

LifeVest® Support

24/7 U.S. Technical Support

Phone: 800-543-3267
Fax: 866-567-7615
Email: support.tech@zoll.lifecor.com


24/7 U.S. Patient Support

Phone: 800-543-3267
Email: LifeVest.Info@zoll.com


U.S. Customer Support

Monday to Friday: 8:30 am to 9:00 pm ET
Saturday: 8:30 am to 6:00 pm ET
Phone: 800-543-3267
Email: LifeVest.Info@zoll.com


24/7 U.S. Cardiac Diagnostics Support

Phone: 888-592-3798
Email: CardiacDiagnostics@zoll.com

Temperature Management Solutions

TherOx®/Thermogard™

Phone: 877-225-7487


BrainCool™/IQool™

Phone: 844-640-2333


Product Manuals

Access and download ZOLL product manuals, such as operator guides, physician guides, and product inserts.

ExpertCare™ Service Plans

ExpertCare Service

X Series, R Series, AutoPulse, AED, Propaq, Z Vent, Thermogard, TherOx

Phone: 800-348-9011, Option 6 (U.S.)
866-442-1011 (Canada)
Email: ServiceContractsAdmin@zoll.com
Visit ExpertCare to learn more


TMS

In the U.S. and Canada: 815-508-8336

ExpertCare™ Data Solutions

Wi-Fi connectivity, RescueNet® CaseReview, RescueNet DeviceDashboard®, RescueNet 12‑Lead, ZOLL Online, Defib Dashboard and Codewriter

Monday to Friday: 8:30 am to 6:00 pm ET
In the U.S.:
Phone: 800-348-9011, Option 3
Email: supportdata@zoll.com

In Canada:
Email: supportdata@zoll.com

ZOLL® Data Systems

Monday to Friday: 8:00 am to 8:00 pm ET
Email: support@zoll.com
Phone: 800-663-3911
Options:

  1. RescueNet EPCR, emsCHARTS
  2. RescueNet Billing, ZOLL Billing, AR Boost
  3. RescueNet Dispatch, Respond, Mobile Care Connect, At Work
  4. Road Safety
  5. Fire RMS
  6. Healthcare Information Exchange

ZOLL Data Systems Customer Community
Access the support knowledgebase and technical documentation, submit and view cases, and much more.

Customer Service

Customer Service is available for individual purchases, pricing, and refunds, or to check an order status.

X Series, R Series, AutoPulse, AED, Propaq, Z Vent

U.S. Customers

To place an order or check an order status:
Email: esales@zoll.com

U.S. customers can visit our ZOLL Web Store to purchase electrodes, batteries, accessories, and disposables online.

Monday to Friday: 8:30 am to 6:00 pm ET
Phone: 978-421-9655 or 800-348-9011 (U.S.)
Fax: 978-421-0015


Canada Customers

To place an order or check an order status:
Email: canadacustomerservice@zoll.com

Monday to Friday: 8:30 am to 5:30 pm
Phone: 866-442-1011 (Canada)


International customers are encouraged to contact their local office for assistance.

AED Product Registration