Technical Support
Our customers deserve top-quality, timely support whenever and wherever it's needed. We are proud to provide world-class service and support around the globe.
We know the importance of providing quality and timely service to customers. Our knowledgeable, extensively trained service representatives understand what it takes to make our customers feel valued and important.
Technical Support
Self-service
Live Support
By phone:
U.S.*: 800-348-9011, Option 4
Press 1: Temperature Management Solutions
Press 2: Clinical Questions
Press 3: Professional defibrillator support (R Series & X Series)
Press 4: AED (public service & AED products) support
Press 5: AutoPulse/AutoPulse NXT support
Press 6: bellavista, LTV, and 3100 Ventilators
Press 7: EMV+, Z Vent, and 330 Aspirator
Press 8: All other inquiries
Monday to Friday: 8:30 a.m. to 8:00 p.m. ET
Canada*: 866-442-1011
Monday to Friday: 8:30 a.m. to 5:30 p.m. ET
Email: [email protected]
* On-call support available after hours
International: +1 (866) 442-1011
Monday to Friday: 8:30 a.m. to 5:30 p.m. ET
Email: [email protected]
Contact the nearest regional office
U.S. Field Service Map
Find your Field Service Manager by state
Technical Training
Find upcoming classes or request biomed technical training.
Service Parts, Upgrades and Supplies
Service Parts
X Series®, R Series®, AutoPulse®, AEDs, Propaq®, Z Vent®
Phone: 800-348-9011, Option 4 (U.S.)
Phone: 866-442-1011 (Canada)
Accessories, Cables, Consumables
Professional defibrillator, AED (public service and AED products), AutoPulse, ventilator, and aspirator
In the U.S.:
Visit the ZOLL Web Store to purchase electrodes, batteries, accessories, and disposables.
Phone: 800-348-9011, Option 2
Upgrades
Email: [email protected]
Outside U.S.: Contact your local ZOLL office or authorized distributor
Product Manuals
Access and download ZOLL product manuals such as operator guides, physician guides, and product inserts.
LifeVest® Support
24/7 U.S. Technical Support
Phone: 800-543-3267
Fax: 866-567-7615
Email: [email protected]
24/7 U.S. Patient Support
Phone: 800-543-3267
Email: [email protected]
U.S. Customer Support
Monday to Friday: 8:30 a.m. to 9:00 p.m. ET
Saturday: 8:30 a.m. to 6:00 p.m. ET
Phone: 800-543-3267
Email: [email protected]
24/7 U.S. Cardiac Diagnostics Support
Phone: 888-592-3798
Email: [email protected]
Temperature Management Solutions
TherOx®/Thermogard™
Phone: 877-225-7487
BrainCool™/IQool™
Phone: 844-640-2333
Product manuals
Access and download ZOLL product manuals, such as operator guides, physician guides, and product inserts.
ExpertCare® Service Plans
ExpertCare Service
X Series, R Series, AutoPulse, AED Plus®, ZOLL AED 3®, AED Pro®, Propaq, Z Vent, Thermogard, TherOx, Ventilators (3100 A/B, bellavista®, LTV®)
Phone: 800-348-9011, Option 6 (U.S.)
866-442-1011 (Canada)
Email: [email protected]
Visit ExpertCare to learn more
TMS
In the U.S. and Canada: 815-508-8336
ExpertCare Data Solutions
WiFi connectivity, RescueNet® CaseReview, RescueNet DeviceDashboard®, RescueNet 12‑Lead, ZOLL Online, Defib Dashboard, and Codewriter
Monday to Friday: 8:30 a.m. to 8:00 p.m. ET
In the U.S.:
Phone: 800-348-9011, Option 3
Email: [email protected]
In Canada:
Email: [email protected]
ZOLL® Data Systems
Monday to Friday: 8:00 a.m. to 8:00 p.m. ET
Email: [email protected]
Phone: 800-663-3911
Options:
- RescueNet EPCR, emsCHARTS
- RescueNet Billing, ZOLL Billing, AR Boost
- RescueNet Dispatch, Respond, Mobile Care Connect, At Work
- Road Safety
- Fire RMS
- Healthcare Information Exchange
ZOLL Data Systems Customer Community
Access the support knowledgebase, technical documentation, submit and view cases, and much more.
Customer Service
Customer Service is available for individual purchases, pricing, refunds, or to check an order status.
X Series, R Series, AutoPulse, AED, Propaq, Z Vent
U.S. Customers
To place an order or check an order status:
Email: [email protected]
U.S. customers can visit our ZOLL Web Store to purchase electrodes, batteries, accessories, and disposables online.
Monday to Friday: 8:30 a.m. to 6:00 p.m. ET
Phone: 978-421-9655 or 800-348-9011 (U.S.)
Fax: 978-421-0015
Canada Customers
To place an order or check an order status:
Email: [email protected]
Monday to Friday: 8:30 a.m. to 5:30 p.m.
Phone: 866-442-1011 (Canada)
International customers are encouraged to contact their local office for assistance.