We know the importance of providing quality and timely service to customers. Our knowledgeable, extensively trained service representatives understand what it takes to make our customers feel valued and important.

Open a Technical Service Request

Self-service

zoll.com/ExpertCareSupport


Live Support

By phone:
U.S.*: 800-348-9011, Option 4
Press 1: Temperature Management Solutions
Press 2: Clinical Questions
Press 3: Professional defibrillator support (R Series & X Series)
Press 4: AED (public service & AED products) support
Press 5: AutoPulse/AutoPulse NXT support
Press 6: bellavista, LTV, and 3100 Ventilators
Press 7: EMV+, Z Vent, and 330 Aspirator
Press 8: All other inquiries
Monday to Friday: 8:30 a.m. to 8:00 p.m. ET

Canada*: 866-442-1011
Monday to Friday: 8:30 a.m. to 5:30 p.m. ET
Email: canadatechsupport@zoll.com

* On-call support available after hours

International: +1 (866) 442-1011
Monday to Friday: 8:30 a.m. to 5:30 p.m. ET
Email: intlservice@zoll.com
Contact the nearest regional office 


U.S. Field Service Map

Find your Field Service Manager by state


Technical Training

Find upcoming classes or request biomed technical training.

Service Parts

X Series®, R Series®, AutoPulse®, AEDs, Propaq®, Z Vent®
Phone: 800-348-9011, Option 4 (U.S.)
Phone: 866-442-1011 (Canada)


Accessories, Cables, Consumables

Professional defibrillator, AED (public service and AED products), AutoPulse, ventilator, and aspirator
In the U.S.:
Visit the ZOLL Web Store to purchase electrodes, batteries, accessories, and disposables.
Phone: 800-348-9011, Option 2


Upgrades

Email: serviceupgrades@zoll.com

Outside U.S.: Contact your local ZOLL office or authorized distributor


Product Manuals

Access and download ZOLL product manuals such as operator guides, physician guides, and product inserts.

24/7 U.S. Technical Support

Phone: 800-543-3267
Fax: 866-567-7615
Email: support.tech@zoll.lifecor.com


24/7 U.S. Patient Support

Phone: 800-543-3267
Email: LifeVest.Info@zoll.com


U.S. Customer Support

Monday to Friday: 8:30 a.m. to 9:00 p.m. ET
Saturday: 8:30 a.m. to 6:00 p.m. ET
Phone: 800-543-3267
Email: LifeVest.Info@zoll.com


24/7 U.S. Cardiac Diagnostics Support

Phone: 888-592-3798
Email: CardiacDiagnostics@zoll.com

TherOx®/Thermogard™

Phone: 877-225-7487


BrainCool™/IQool™

Phone: 844-640-2333


Product manuals

Access and download ZOLL product manuals, such as operator guides, physician guides, and product inserts.

ExpertCare Service

X Series, R Series, AutoPulse, AED, Propaq, Z Vent, Thermogard, TherOx

Phone: 800-348-9011, Option 6 (U.S.)
866-442-1011 (Canada)
Email: ServiceContractsAdmin@zoll.com
Visit ExpertCare to learn more


TMS

In the U.S. and Canada: 815-508-8336

WiFi connectivity, RescueNet® CaseReview, RescueNet DeviceDashboard®, RescueNet 12‑Lead, ZOLL Online, Defib Dashboard, and Codewriter

Monday to Friday: 8:30 a.m. to 8:00 p.m. ET
In the U.S.:
Phone: 800-348-9011, Option 3
Email: supportdata@zoll.com

In Canada:
Email: supportdata@zoll.com

Monday to Friday: 8:00 a.m. to 8:00 p.m. ET
Email: support@zoll.com
Phone: 800-663-3911
Options:

  1. RescueNet EPCR, emsCHARTS
  2. RescueNet Billing, ZOLL Billing, AR Boost
  3. RescueNet Dispatch, Respond, Mobile Care Connect, At Work
  4. Road Safety
  5. Fire RMS
  6. Healthcare Information Exchange

ZOLL Data Systems Customer Community
Access the support knowledgebase, technical documentation, submit and view cases, and much more.

Customer Service is available for individual purchases, pricing, refunds, or to check an order status.

X Series, R Series, AutoPulse, AED, Propaq, Z Vent

U.S. Customers

To place an order or check an order status:
Email: esales@zoll.com

U.S. customers can visit our ZOLL Web Store to purchase electrodes, batteries, accessories, and disposables online.

Monday to Friday: 8:30 a.m. to 6:00 p.m. ET
Phone: 978-421-9655 or 800-348-9011 (U.S.)
Fax: 978-421-0015


Canada Customers

To place an order or check an order status:
Email: canadacustomerservice@zoll.com

Monday to Friday: 8:30 a.m. to 5:30 p.m.
Phone: 866-442-1011 (Canada)


International customers are encouraged to contact their local office for assistance.

AED Product Registration